If your doll was received with damage to it, please follow our directions listed here:
As we try to avoid damages with extreme care within our packing, sometimes damage can occur. All claims for any damage to our products must be filed by the recipient in writing with HD Design Center, LLC in writing within (3) three days of receipt, including sending digital photographs of the damaged product, box and packing material to us at [email protected].
Due to the nature of our business and the storage of existing molds, we won't be liable for any damages which have not been report within the 3 business days (including photos).
Once we receive the written notification, we will notify you of our acceptance and provide the next steps based on the following information:
- Complete Damage to product - we will recast you a copy from the existing mold used. We will provide photo proof of the completed doll and resend it to you in the mail.
- Slight damage to product - we will determine if the damage is easily repaired (recommend crazy glue) prior to replacement. If the damage is small, we may ask you to send it to our facility for repair at our sole desecration.
Under no circumstance will a refund be offered for any situation in regards to your custom made bobblehead doll. As per our checkout policy which was agreed to, we offer no such refunds.
All of our merchandise is carefully packaged for shipment in an approved box along with a various form of packing material. HD Design Center, LLC may ask for the return of the original damaged doll you received to be sent back to us. If this is requested, it is our clients responsibility to send it in the same packaging via USPS priority mail with tracking information. Once we have received the item, a replacement will be sent to you.
Please note, sometimes we need to ship the doll in 2 pieces to assist in the safety of proper delivery.
Bulk Orders Damage Policy
As damages sometimes can not be avoided, we always try to make the transition of replacement as easy as possible. As we use third parties for shipping and delivery, it may be necessary to file an insurance claim if damaged items are received.
HD Design Center, LLC will handle the claim and all aspects of replacement but we will require our client to provide information that may become necessary to satisfy the insurance company.
If you receive a damaged shipping, you must notify us in writing within 3 days of receipt of your items
We require photos of the damaged items. When presenting photos, make sure you provide all the damages to master cartons, pallets, product packaging and actual pieces.
It is necessary to provide photos of all the damaged items to use as proof per the insurance companies requirements. We recommend providing the photos when the claim is written.
In the event the insurance company requires any additional additional request, photos or information necessary to assist them in investigating and making the approval of claim, the recipient agrees to provide it within 48 business hours.
Failure to comply can result in the claim being denied by the insurance company. In the event this occurs, you agree to hold harmless and indemnify HD Design Center, LLC, all employees, agents and third party vendors.