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Shipping and Damage Claims Webobble

Privacy Policy | Webobble Some Assembly Required

2/4/2025

 by HD Design Center, LLC

Webobble Shipping & Damage Claims Policy

Reporting Damaged Dolls

At Webobble.com, we take great care in packaging our custom bobbleheads to minimize the risk of damage during transit. However, in rare cases, shipping-related damages may occur. If you receive a damaged item, please follow these steps:

Step 1: Report the Damage

  • Notify HD Design Center, LLC in writing within three (3) days of receiving your order by emailing [email protected].
  • Include clear digital photographs of the damaged product, shipping box, and packing materials.

Step 2: Timely Reporting

Damage claims must be submitted within three (3) business days. Claims received after this period cannot be processed.

Step 3: Next Steps

Once we assess the damage, we will determine the appropriate resolution:

  • Severe Damage: If the item is extensively damaged, we will recast a new copy using the existing mold and ship a replacement.
  • Minor Damage: For minor cosmetic damage, we will evaluate whether a replacement is necessary or if simple home repairs (e.g., Crazy Glue) can restore the item.

Please note that we do not offer refunds for any situation related to custom-made bobbleheads.

Step 4: Returning Damaged Dolls (If Required)

In some cases, we may require the damaged doll to be returned for further assessment or replacement. If a return is needed, the customer must ship the item back via USPS Priority Mail with tracking information. Once received, a replacement will be provided.

Some bobbleheads may be shipped in multiple pieces to prevent damage. If this occurs, basic binding glue (e.g., Crazy Glue) can be used to secure them in place.

Bulk Orders Damage Policy

For bulk orders, occasional shipping damages may occur despite our best packaging efforts. If you receive damaged items in a bulk shipment, please follow these steps:

Step 1: Report Bulk Order Damage

  • Notify us in writing within three (3) days of receipt.
  • Include clear photos of damaged items, shipping cartons, and packaging.

Step 2: Provide Requested Information

If an insurance claim is required, customers must provide additional requested documentation within 48 business hours. Failure to comply may result in the denial of the claim.

Final Acknowledgment

By purchasing from Webobble.com, you agree to the terms of our Shipping & Damage Claims Policy. We are committed to ensuring you receive a high-quality product and appreciate your cooperation in the rare event of shipping-related damages.