Instructions for Reporting Damaged Dolls:
At Webobble.com, we take great care in packaging our products to minimize the risk of damage during transit. However, in rare instances, damage may occur during shipping. If your doll is received with any damage, please follow the instructions below to assist us in addressing the issue:
Step 1: Reporting Damage
While we make every effort to ensure the safe delivery of your order, we understand that accidents can happen. If you discover any damage to our products, we kindly request that you follow these steps:
1. **Notify us in Writing:** File a damage claim with HD Design Center, LLC in writing within three (3) days of receiving your order. You can do this by sending an email to [email protected].
2. **Include Digital Photographs:** In your written notification, please attach clear digital photographs that show the damaged product, the condition of the box, and the packing materials used.
Step 2: Timely Reporting
To streamline our claims process, it is essential to report any damages within three business days, including the submission of relevant photos. We cannot be held responsible for damages reported after this period.
Step 3: Next Steps**
Once we receive your written notification and assess the extent of the damage, we will notify you of our acceptance and guide you through the next steps based on the following scenarios:
1. **Complete Damage to Product:** If the damage is extensive, we will recast a new copy for you using the existing mold. We will provide photographic proof of the completed doll and ship it to your address.
2. **Slight Damage to Product:** In cases of minor damage that can be easily repaired (such as with Crazy Glue), we will evaluate whether a replacement is necessary. If the damage is small, we may request that you send the item to our facility for repair at our discretion.
Please note that, in line with our checkout policy, we do not offer refunds for any situation related to your custom-made bobblehead doll.
Step 4: Returning Damaged Doll (if required)
In some cases, we may request the return of the original damaged doll for further assessment or replacement. If this is requested, it is the client's responsibility to send the item back to us using USPS Priority Mail with tracking information. Once we have received the damaged item, we will send you a replacement.
Please be aware that occasionally, for the safety of proper delivery, we may need to ship the doll in multiple pieces.
**Bulk Orders Damage Policy**
For bulk orders, we understand that damages may sometimes occur despite our best efforts. When using third-party shipping and delivery services, it may be necessary to initiate an insurance claim if any damaged items are received.
HD Design Center, LLC will handle the claim process and all aspects of the replacement, but we may require assistance from our client to provide information necessary to satisfy the insurance company's requirements.
**Step 1: Reporting Damage for Bulk Orders**
If you receive a shipment with damaged items, please notify us in writing within three (3) days of receiving your items.
**Step 2: Provide Photos of Damages**
When reporting damages, it is essential to include clear and comprehensive photographs of all damaged items. This should encompass any damages to master cartons, pallets, product packaging, and the actual pieces themselves.
**Step 3: Timely Cooperation**
To facilitate the insurance claim process, it is necessary to provide any additional requests, photos, or information as requested by the insurance company within 48 business hours. Failure to comply may result in the insurance claim being denied.
In the event that a claim is denied due to lack of cooperation, you agree to hold harmless and indemnify HD Design Center, LLC, its employees, agents, and third-party vendors.
We appreciate your understanding and cooperation in helping us address any damage-related issues promptly and efficiently. Your satisfaction is of utmost importance to us, and we remain committed to providing you with exceptional service.