As we try to avoid damages with extreme care within our packing, sometimes damage can occur. All claims for shipping damage must be filed by the recipient with HD Design Center, LLC in writing within three days of receipt, including sending digital photographs of the damaged product, box and packing material to us at sales@webobble.com.
We won't be liable for any damages which have not been report timely.
Once we receive the written notification, we will provide to you a RMA number which must accompany all written and physical items so we can properly track your item throughout the replacement process.
All our merchandise is carefully packaged for shipment in approved packing boxes along with custom fitted Styrofoam and or clam shell inserts. HD Design Center, LLC will remake the damaged products at its sole discretion if breakage was caused by neglect in our packing process. If this is the case, we will ship the replacement product to the customer within the posted standard order delivery time on the website (where the new remake order is considered received on the date when the shipping damage claim has been recognized by HD Design Center, LLC).
If the damage photos do not show us a clean break or more information is required from our quality control team, you may be required to mail back the damaged doll at your sole expense. If this request is made, please ensure to include your RMA within that package as well as on the main shipping box.
Please obtain the proper tracking information as well so we can follow your return properly. |
